Complaints
Track every complaint until it's resolved.
Staff log a complaint as soon as they hear it and hand it to the person who'll handle it. ProTrac tracks how long it takes to respond and to resolve it. Compliance will want those numbers.
Quick to set upStaff training included
Logged the same way
Everyone records complaints the same way, which makes them easy to compare.
Timed automatically
ProTrac tracks response and resolution times as you work.
Spot patterns
See what customers complain about most.
One complaint log for the whole institution.
Complaints from every branch and department land in one place, and ProTrac tracks each one from the day it's logged to the day it's resolved.
One person owns it.
Each complaint goes to someone who sees it through and notes what they told the customer along the way.
How fast are you responding?
Dashboards show how many complaints came in, where they came from and how long they took to answer and resolve.
Log complaints at the counter.
Staff without a login can log a complaint from a shared terminal while the customer is still there.
When the examiners ask.
Each complaint shows who logged it, who handled it, what was done and how long it took. It's also on the customer's record.
Also in Complaints
- Banking categories set up from the start
- Changes logged in the audit trail
- Trends by category, source and month
See ProTrac in action
We'll spend 30 minutes in 46 Trust, our demo institution, using your terminology. Bring whatever questions you have.